We are commited to meeting the needs of all our customers. That's why we have developed an Accessiblity Policy to help guide us in the handling of special needs customers and suppliers. If you have any questions or concerns, please contact us.
ACCESSIBLE CUSTOMER SERVICE PLAN
Compressed Air International Inc. is committed to excellence in serving all customers including people with disabilities.
Assistive Devices
We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Compressed Air International Inc. will notify customers promptly. This clearly posted notice will include information abouth the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at:
60 Haist Ave U#1, Woodbridge, ON L4L 5V4,
5477 Hwy #6 North, Guelph, ON N1H 6J2
Posted on our website’s main page: www.ca-intl.com
Training
Compressed Air International Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Individuals in the following positions will be trained:
- Sales/Parts staff
- Service Technicians
- Customer Service/Accounting
- Shipping/Receiving
- Managers/Supervisors
- Purchasing
This training will be provided to staff as soon as they complete their 3 month probationary period. Training Will Include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Compressed Air International Inc.’s plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
- What to do if a person with a disability is having difficulty in accessing Compressed Air International Inc.’s goods and services.
Feedback Process
Customers who wish to provide feedback on the way Compressed Air International Inc. provides goods and services to people with disabilities can contact our Accessibility Coordinator at:
Telephone: 905-850-9888
Email: info@ca-intl.com
Fax your comments to 905-850-5676.
All feedback, including complaints, will be directed to Ida Mammoliti, Accessibility Coordinator. Customers can expect to hear back in 2 business days.
Modifications to this or other policies
Any policy of Compressed Air International Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
